1. DELIVERY CONDITIONS

The Customer will receive an Order number by email confirming that the order has been processed. The Customer will be informed of the various stages of their Order by email.
Shipments are announced by email to the Customer, to the email address provided by the latter in their customer account.
Using the shipment number, the Customer can track the progress of their package on the carrier's website.
The Customer is informed that it is his responsibility to provide exactly all the details necessary for the correct routing of his Order and perfect delivery (access code, access specification for example).
If the Customer is absent at the time of delivery, a delivery notice will inform the Customer of the terms of storage of their package and its availability, under the full and exclusive responsibility of the carrier.
A delivery note is included in the package, summarizing the Items ordered and actually delivered.
The Customer assumes full and exclusive risk of loss or damage to the items from the time of delivery.

2. DELIVERY TIMES

The Items are delivered to the delivery address indicated by the Customer when placing the Order at the latest at the end of the period indicated when placing the Order, depending on the country of delivery. The average delivery time is between 30 and 60 days. AIT MANOS FRANCE undertakes to ensure that delivery is made within a maximum of 60 (sixty) calendar days from the order.
In the event of a delivery delay compared to the maximum delivery time specified above, the Customer may contact AIT MANOS FRANCE Customer Service to request delivery within a reasonable additional time. In the event of failure to comply with this new deadline, the Customer may terminate the contract by email or letter and obtain a refund for their Order.
The contract and therefore the sale will be considered terminated upon receipt by AIT MANOS FRANCE of the email or letter by which the Customer informs it of its decision unless delivery has taken place between the sending and receipt of the email or letter from the Customer.
In the event that the Order is definitively cancelled, the Customer will obtain a refund of the price paid for his Order within 14 days following the date of cancellation by the Customer.
Each delivery is deemed to have been made upon the package being made available to the Customer, in particular by the carrier, as evidenced by the control system used by the carrier.
If the package is damaged or if the Item does not correspond to the Customer's Order, the Customer must initiate the return procedure described in Article 11 below within 30 calendar days after dispatch.

3. RIGHT OF WITHDRAWAL AND RETURN CONDITIONS

3.1 Right of withdrawal

Pursuant to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights and Law No. 2014-344 of 17 March 2014 as transposed into Articles L.221-18 et seq. of the French Consumer Code, any consumer has the right to cancel their order at any time within 14 calendar days following the date on which they received the Item(s) and this without having to provide reasons or pay penalties.
Under the terms of these General Terms and Conditions, AIT MANOS FRANCE wishes to grant the Customer a withdrawal period extended to 30 calendar days. This withdrawal period expires 30 days after the day on which the Customer or a third party other than the carrier and designated by the Customer, takes physical possession of the Order.
To exercise his right of withdrawal, the Customer must notify AIT MANOS FRANCE of his decision to withdraw by means of an unambiguous declaration to the following address:

AIT MANOS FRANCE Customer Service
10 rue de Penthièvre 75008 Paris, FRANCE

The Customer may also complete and send the model withdrawal form or any other unambiguous statement to the following email address:
If the Customer uses this option, AIT MANOS FRANCE will immediately send them an acknowledgment of receipt of the withdrawal on a durable medium (for example, by email).
After notifying AIT MANOS FRANCE of its withdrawal in accordance with these provisions, the Customer must return the Item(s) concerned within a maximum of 14 days from this notification. This deadline is deemed to have been met if the Customer returns the Item(s) concerned before the expiry of the 14-day period.
Any withdrawal made after the 30-day period mentioned above cannot be accepted.
Only a new, unworn and unsoiled item will be refunded. The item must be returned in its original packaging, or failing that, in packaging that provides equivalent protection.
Returns can be made by post.

3.2 Return procedures

Returns by post:
Under no circumstances will AIT MANOS FRANCE reimburse return shipping costs paid directly by the Customer to the Post Office.
The customer must send their package to the following address:
AIT MANOS FRANCE France
10 rue de Penthièvre 75008 Paris, France
Once the returned Item(s) have been checked, AIT MANOS FRANCE undertakes to reimburse the Customer as soon as possible following notification of the withdrawal request. In the absence of receipt of the Item(s) concerned or proof of shipment within this period, AIT MANOS FRANCE reserves the right to postpone the reimbursement until the day of recovery of the Item(s) concerned or the provision by the Customer of proof of shipment of the Item(s) concerned.
All sums paid for the Article concerned and the shipping costs will be refunded to the Customer (with the exception of additional costs resulting from the fact that the Customer has chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by AIT MANOS FRANCE), to the Customer's bank account or payment account used for payment of the Article(s), under his Order.
The Customer will receive a confirmation email once the refund has been triggered.
In order to track their package, the Customer can use the tracking number provided by the carrier.