Legal information
1. TERMS OF DELIVERY
The Customer will receive an e-mail with an Order number confirming that the order has been successfully processed. The Customer will be informed of the different stages of his/her Order by e-mail.
Shipments shall be announced to the Customer by e-mail, to the e-mail address entered by the Customer in his/her customer account.
Thanks to the tracking number, the Customer can track the progress of his/her parcel on the carrier's website.
. The Customer is hereby informed that it is his/her responsibility to provide all the details required for the proper routing of his/her Order and for its delivery (access code, access specifications, etc.).
If the Customer is absent at the time of delivery, a delivery notice shall inform the Customer of the methods of keeping the parcel and making it available to the Customer, under the sole and exclusive responsibility of the carrier.
A delivery note shall be included in the parcel, summarising the Items ordered and actually delivered.
The Customer assumes full and exclusive responsibility for the risk of loss or damage to the Items as from the time of their delivery.
2. DELIVERY TIMES
The Articles are delivered to the delivery address indicated by the Customer at the time of the Order at the latest at the end of the period indicated at the time of the Order, depending on the country of delivery. The average delivery time is between 30 and 60 days. AIT MANOS FRANCE undertakes to deliver within a maximum of 60 (sixty) calendar days from the date of the Order.
In the event of a delay in delivery in relation to the aforementioned maximum period, the Client may contact AIT MANOS FRANCE's Customer Service Department in order to request that the delivery be carried out within a reasonable additional period. In the event that this new deadline is not met, the Client may cancel the contract by e-mail or letter and obtain reimbursement for the Order.
The contract and therefore the sale will be considered terminated upon receipt by AIT MANOS FRANCE of the e-mail or letter by which the Client informs AIT MANOS FRANCE of their decision, unless delivery has taken place between the sending and receipt of the Client's e-mail or letter.
In the event that the Order is definitively cancelled, the Customer shall obtain a refund of the price paid for the Order within 14 days of the date of cancellation by the Customer.
Each delivery shall be deemed to have been made as soon as the parcel is made available to the Customer, in particular by the carrier, as evidenced by the control system used by the carrier.
If the parcel is damaged or if the Item does not correspond to the Customer's Order, the Customer must initiate the returns procedure described in article 11 below within 30 calendar days of dispatch.
3. RIGHT OF WITHDRAWAL AND TERMS OF RETURN
3.1 Right of withdrawal
Pursuant to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights and Law No. 2014-344 of 17 March 2014 as transposed in Articles L.221-18 et seq. of the French Consumer Code, any consumer is entitled to cancel his or her order at any time within 14 calendar days following the date on which he or she received the Article(s) without having to justify his or her reasons or pay any penalties.
Under the terms of the present GTC, AIT MANOS FRANCE wishes to grant the Client a withdrawal period extended to 30 calendar days. This withdrawal period expires 30 days after the day on which the Client or a third party other than the carrier and designated by the Client, takes physical possession of the Order.
In order to exercise his/her right of withdrawal, the Client must notify AIT MANOS FRANCE of his/her decision to withdraw by means of an unambiguous statement to the following address
Customer service AIT MANOS FRANCE
10 rue de Penthièvre 75008 Paris, FRANCE
The Customer may also fill in and send the model withdrawal form or any other unambiguous statement to the following email address:
If the Customer uses this option, AIT MANOS FRANCE will send him/her without delay an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email).
After notifying AIT MANOS FRANCE of his withdrawal in accordance with the present stipulations, the Customer must return the Article(s) concerned within a maximum period of 14 days from this notification. This deadline is deemed to have been met if the Customer returns the Article(s) concerned before the expiry of the 14-day period.
Any withdrawal made after the 30-day period mentioned above will not be accepted.
Only a new, unworn and unsoiled item will be refunded. The Article must be returned in its original packaging, or failing that, in packaging guaranteeing equivalent protection.
The return can be made by post.
3.2 Return arrangements
Returns by post:
In no case will AIT MANOS FRANCE reimburse the return postage costs paid directly by the Client to the Post Office.
The Client must send his parcel to the following address:
AIT MANOS FRANCE France
10 rue de Penthièvre 75008 Paris, France
Once the verification of the returned Article(s) has been carried out, AIT MANOS FRANCE undertakes to reimburse the Customer as soon as possible following the notification of the withdrawal request. In the absence of receipt of the Article(s) concerned or of proof of shipment within this period, AIT MANOS FRANCE reserves the right to postpone the reimbursement until the day of recovery of the Article(s) concerned or of the provision by the Client of proof of shipment of the Article(s) concerned.
All sums paid for the Article(s) concerned and the delivery costs will be reimbursed to the Client (with the exception of any additional costs arising from the fact that the Client has chosen a delivery method other than the less expensive standard delivery method offered by AIT MANOS FRANCE), to the Client's bank account or payment account used for the payment of the Article(s), in respect of the Order.
The Client will receive a confirmation email once the refund has been processed.
In order to track their parcel, the Client can use the tracking number provided by the carrier.